Privacy Policy – Your Data, Security and Trust

At Erotica, we value your privacy and take the protection of your personal data seriously. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or make a purchase. We operate in full compliance with EU data protection regulations, including the General Data Protection Regulation (GDPR), and we ship exclusively to EU member countries.

1. Information We Collect

We only collect information that is necessary to process your order, improve your shopping experience and ensure secure transactions. This may include:

Name and address

Email address and phone number

Payment and order details

IP address and device information (for security and analytics)

Cookies for website functionality and performance

We do not store sensitive payment information such as full credit card numbers.

2. How We Use Your Data

Your data is used for the following purposes:

Processing and shipping your orders

Sending order confirmations and delivery updates

Providing customer support

Improving website performance and user experience

Ensuring fraud prevention and secure transactions

We never use your data for purposes you have not agreed to.

3. Discreet and Secure Handling

All orders are shipped in plain, unbranded packaging to protect your privacy.
Your personal information is handled with strict confidentiality and never shared publicly.

4. Sharing Your Information

We only share your information with trusted third parties when necessary to complete your order:

Delivery and logistics partners

Payment service providers

IT and security service platforms

These partners comply with GDPR and use your data only for the required service.

We never sell or trade your personal information to other companies.

5. Data Storage and Protection

Your data is stored securely on encrypted servers.
We use industry-standard measures to protect your information from:

Unauthorized access

Loss

Alteration

Misuse

Your personal data is only kept for as long as necessary to fulfil legal, accounting or service-related obligations.

6. Cookies and Tracking

Our website uses cookies to:

Improve navigation and performance

Analyse traffic

Remember your shopping preferences

You can manage or disable cookies in your browser settings at any time.

7. Your Rights Under GDPR

As an EU resident, you have the right to:

Access your personal data

Request corrections or updates

Request deletion of your data

Withdraw consent

Request a copy of your data

Object to certain processing activities

To exercise any of these rights, simply contact our customer support.

8. Contact Us

If you have any questions about our Privacy Policy or how your data is used, our support team is ready to assist you.
We are committed to transparency, safety and providing a trustworthy shopping experience for all customers in the EU.

Publisher
The website is owned and published by:

Nala Play Ltd / Erotica-shop.eu
71-75 Shelton Street, Covent Garden, London
WC2H 9JQ, UK
Phone: + 45 22 93 66 96
Email: info@erotica-shop.eu