Privacy & Discretion

Will my order be packaged discreetly?

Yes. All orders are shipped in neutral, unbranded packaging with no logos, product names, or any information that reveals the contents. Only your name and address appear on the label.

What will appear on my bank statement?

To protect your privacy, it will not say Erotica.dk. The payment appears under a neutral company name.

How do you protect my personal data?

All communication on Erotica.dk is encrypted (SSL). We follow GDPR and store personal data securely with certified providers.

Shipping & Delivery

How fast will I receive my order?

We dispatch on business days. Typical delivery time is 1–3 business days depending on carrier and destination.

How much is shipping?

Shipping costs depend on the value of the order. We offer free shipping above 150 euro — the current threshold is shown at checkout.

Can I track my parcel?

Yes. As soon as your order ships, you’ll receive a tracking link by email.

What countries do you deliver to?

At the moment we offer delivery to Denmark, Sweden, Finland and Germany

Payment & Security

Which payment methods do you accept?

We accept payments with Visa, Mastercard and Klarna

Is my payment secure?

Yes. Payments are processed over an encrypted (SSL) connection through approved providers that comply with PCI DSS standards. We process all orders through Stripe

When is my card charged?

Your card is charged only when your order leaves our warehouse.

Returns & Warranty

Can I return products?

Yes, within 14 days from the day you receive your order. For hygiene reasons, products where the seal/packaging has been broken (e.g., sex toys) cannot be returned.

How do I return an item?

Email us and we’ll send return instructions. Unless otherwise agreed, you cover the cost of return shipping.

How do I make a warranty claim?

Send a brief description and a photo of the defect. We’ll help quickly — typically with a replacement or refund in accordance with the Danish Sale of Goods Act.

Products & Use

How do I clean my sex toys?

Use lukewarm water and mild soap, or a dedicated toy-cleaner spray. Dry thoroughly and store in a clean, dry place.

How do I choose the right product?

Check our detailed product descriptions and size guides. You’re always welcome to contact us for personal (and anonymous) advice.

Contact & Support

How can I contact you?

Email us at info@erotica-shop.eu or use the contact form on the site. We respond within 24 hours on business days. You are also welcome to contact us on our support number +45 22 93 66 96

Do you have a physical store?

Erotica.dk is an online store, so you can shop safely and discreetly from home.

Can I get anonymous advice?

Yes. You’re welcome to contact us anonymously. We treat all enquiries confidentially.