Terms & Conditions

Welcome to Erotica. By accessing our website or placing an order, you agree to the following Terms & Conditions. These terms are designed to ensure a transparent, secure and professional shopping experience for all customers across the European Union.

1. Company Information

Erotica is owned and operated by:

CRN: 15473230
Address:
71–75 Shelton Street
Covent Garden, London
WC2H 9JQ
United Kingdom

We also operate supporting offices in Denmark.

Phone: +45 22 93 66 96
Email: info@erotica-shop.eu

2. Delivery & Shipping

We deliver exclusively to EU member countries using trusted logistics partners:

GLS

UPS

All orders are carefully packed and shipped in discreet, unbranded packaging to protect your privacy.

Delivery time:
Standard delivery within the EU is 2–5 business days, depending on your location and local courier conditions.

Tracking information will be provided when available.

3. Payment Methods

We offer several secure payment options to ensure a smooth checkout experience:

Credit Cards (Visa, Mastercard, etc.)

PayPal

Klarna (where available)

All payments are processed securely, and we do not store sensitive card information.

4. Accepted Currencies

To make shopping easy for customers across Europe, we accept the following currencies:

Euro (EUR)

Danish Krone (DKK)

Swedish Krona (SEK)

The currency for your purchase is selected automatically based on your location or chosen manually on the website.

5. Prices, Taxes & Fees

All prices shown on the website include applicable VAT for EU customers.
Any shipping fees will be clearly displayed at checkout before you complete your order.

6. Order Confirmation

When you place an order, you will receive a confirmation email with your order details.
If you do not receive this email, please contact customer support so we can verify your order.

7. Returns & Refunds

For hygiene and safety reasons, many of our intimate products cannot be returned once opened or used.
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible so we can assist with a replacement or refund.

More details can be found on our dedicated Returns page.

8. Privacy & Data Protection

We comply with EU GDPR rules and handle all personal information securely.
Your data is used only for order processing, customer support and improving your shopping experience.

For more details, please see our Privacy Policy.

9. Product Accuracy

We strive to ensure all products, descriptions, images and specifications are accurate.
Minor differences may occur due to manufacturer updates or device display variations.

10. Customer Requirements

By placing an order with Erotica, you confirm that:

You are over 18 years old

You provide accurate billing and delivery details

You comply with your country’s regulations regarding adult products

11. Contact & Support

If you have questions regarding these Terms & Conditions, your order, shipping, payments or anything else, please contact us:

Phone: +45 22 93 66 96
Email: info@erotica-shop.eu

Our customer support team is ready to help and ensure a smooth and pleasant shopping experience.